# Problem with Your Tickets

> Seat Upgrades        On occasion Gametime has the opportunity to provide you with ticket upgrades to get you a little closer to the action The upgrade is on u

Source: https://support.gametime.co/en_us/problem-with-your-tickets-rklWxJK6T

Last updated: 2026-04-28T15:03:54.389Z

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#### Seat Upgrades

  

On occasion, Gametime has the opportunity to provide you with ticket upgrades to get you a little closer to the action! The upgrade is on us at no additional cost to you! If you believe that the tickets you received are not the same or better than the ones you purchased, please reach out to our support team by chat, and our team will work with you to make it right!

Upgrades are not guaranteed. If you have questions about the tickets you received, please reach out to us!

  

  

#### Can't Locate My Tickets

  

Having trouble locating your tickets? We recommend checking your Gametime app to ensure that your tickets were already delivered. In most cases, you'll be receiving an email once they are ready. 

If your tickets were already delivered and you can't locate them or have questions about how to access your tickets, check out our support pages for special delivery [here](https://support.gametime.co/en_us/draft-ByN2ZEV6q)!

If you're still having trouble, we're here to help. Check out our full process for ticket issues [here](https://support.gametime.co/ticket-issues-HyU0gROTa).

  

#### Scanning Your Tickets

  

If the tickets you ordered are invalid and not honored by the venue, reach out to us right away so we can troubleshoot and attempt to get you into your event! 

If your ticket has a moving, changing, or dynamic barcode, do not attempt to screenshot or print out the ticket. If you are displaying your tickets off of a mobile device, make sure that your brightness is all the way up so that the barcode scanner can read it.

If you're still having trouble, we're here to help. Check out our full process for ticket issues [here](https://support.gametime.co/ticket-issues-HyU0gROTa).

  

**Tip:** If you're on web, click the chat icon at the bottom right of this screen to reach us! --->  
        Or if you're in the app, go to **Profile -> Help** to contact us!