# Ticket Issues

> Scanning Issue       PreEvent  If the tickets you ordered scanned invalid or were not honored by the venue call us at 8883550132 or chat with us right away

Source: https://support.gametime.co/en_us/ticket-issues-HyU0gROTa

Last updated: 2026-03-25T22:22:50.873Z

#### Scanning Issue

If the tickets you ordered are invalid and not honored by the venue, reach out to us right away so we can troubleshoot and attempt to get you into your event! 

  

If your ticket has a moving, changing, or dynamic barcode, do not attempt to screenshot or print out the ticket. If you are displaying your tickets off of a mobile device, make sure that your brightness is all the way up so that the barcode scanner can read it.

  

  

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Ticket Acceptance Issue

Pre-Event: If your tickets were delivered to you, and you were not able to successfully access your tickets. Chat with us right away, and Gametime will attempt to get you into the event. We may request that you troubleshoot with our team or seek assistance from the Box Office staff to locate your tickets. If adequate documentation is not able to be provided for the ticket acceptance issue, Gametime may complete an investigation with all parties, customer and seller, to determine what issue occurred. 

  

Post Event: Gametime may complete an investigation with all parties, customer and seller, to determine what issue occurred. Investigation can take up to 14 days to complete. We may request screenshots or any other documentation to aid us in our investigation. Once an investigation is complete, our Resolutions Team will reach out to you via email. 

  

Please note: If you fail to contact us immediately upon becoming aware of an issue with your ticket(s), this may hinder Gametimes' ability to provide you with replacement ticket(s) and/or a full refund and/or resolution. Investigations require participation from the purchaser of the tickets to provide any and all proof of the ticket issue and/or scanning issue. 

  

  

#### Can't Locate My Tickets

Having trouble locating your tickets? We recommend checking your Gametime app to ensure that your tickets were already delivered. In most cases, you'll be receiving an email once they are ready. 

If your tickets were already delivered and you can't locate them or have questions about how to access your tickets, check out our support pages for special delivery here!

If you're still having trouble, we're here to help. Check out our full process for ticket issues here.

  

  

#### Seat Upgrades

On occasion, Gametime has the opportunity to provide you with ticket upgrades to get you a little closer to the action! The upgrade is on us at no additional cost to you! If you believe that the tickets you received are not the same or better than the ones you purchased, please reach out to our support team by chat, and our team will work with you to make it right!

Upgrades are not guaranteed. If you have questions about the tickets you received, please reach out to us!  
  

  

Tip: If you're on web, click the chat icon at the bottom right of this screen to reach us! --->

        Or if you're in the app, go to **Profile -> Help** to contact us!

  

  

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