# default > default knowledge base – help articles and documentation. ## Purchasing Questions - [Ticket Validity](https://support.gametime.co/en_us/ticket-validity-rJWJ4bj35.md): All tickets in the Gametime app are 100% covered by our Gametime guarantee, which ensures they are guaranteed to be valid for entry. Tickets Showing Someone... - [Changes to Your Event](https://support.gametime.co/en_us/changes-to-your-event-Bk8ykWyaq.md): Postponed Events As a marketplace, we don't own our inventory and our sellers have a final sales policy. With that in mind, we would not be able to issu... - [Can I Change My Order?](https://support.gametime.co/en_us/can-i-change-my-order-HyYcQSlMfx.md): Once an order is placed on Gametime it cannot be modified All sales are final What cant be changed after purchase Seat row or section Number of tickets - ["Includes Fees" Prices](https://support.gametime.co/en_us/includes-fees-prices-BJm5p211n.md): T - [Low Price Guarantee](https://support.gametime.co/en_us/low-price-guarantee-HySsCU4a5.md): We work hard to ensure we’re surfacing the best possible prices for each event on Gametime and we stand by our prices. If you find a lower price elsewh... - [Obstructed & Limited View](https://support.gametime.co/en_us/obstructed-limited-view-SyKKncm83.md): Gametime does not list or accept tickets that the venue defines as Obstructed View Tickets listed as Limited View are available at a great price however t - [Error Using Share Code](https://support.gametime.co/en_us/error-using-share-code-HkWc1BgTc.md): After creating your account, you will get a personal share code that you can share with friends and family to give them $5 off their first booking. You&rsquo... - [Using a Gametime Promo Code & Applying a Gametime Credit to your Order](https://support.gametime.co/en_us/using-a-gametime-promo-code-applying-a-gametime-credit-to-your-order-HksXS8xa9.md): Promo Codes To add a promo code to your account, visit the “Profile” section of the app and tap “Redeem Code.” Codes must be red... - [How To Complete Your Purchase Using Affirm](https://support.gametime.co/en_us/how-to-complete-your-purchase-using-affirm-SyVrKWDn.md): Gametime - [Do you offer ADA-accessible tickets?](https://support.gametime.co/en_us/do-you-offer-ada-accessible-tickets-HkNP3QVT5.md): As a third-party market place, we are unable to indicate which seats are ADA seating in the app. With that in mind, many of our fans find it helpful to conta... - [SRO - Standing Room Only Information](https://support.gametime.co/en_us/sro-standing-room-only-information-BJKeA84ac.md): Standing Room Only (SRO) tickets will grant you entry into an event, but you won’t have a reserved seat once you’re inside the venue. - [Supported Devices](https://support.gametime.co/en_us/supported-devices-S1ST8uVp9.md): The Gametime app is available on Android and iOS devices in the U.S. and Canada. For smooth sailing, iOS users need version 11.0 or later, and Android users ... - [Updating and Adding a Payment Method](https://support.gametime.co/en_us/updating-and-adding-a-payment-method-rJsdam1a9.md): Gametime accepts all major credit cards, Apple Pay and Google Pay. When purchasing through the web, you will also see the option to pay through Affirm. Selec... - [Supported Teams and Performers](https://support.gametime.co/en_us/supported-teams-and-performers-B1NTf5rTc.md): Gametime offers a variety of tickets including nearly all sports teams, artists, and theater shows playing in the United States and Canada. Don’t see y... - [Pricing Conversion Rate](https://support.gametime.co/en_us/pricing-conversion-rate-rJDUqcS6q.md): Currently all prices within the Gametime app are in USD. If you are seeing a different price on your statement and your statement is shown in a different typ... - [Event Perks Not Always Included at Purchase](https://support.gametime.co/en_us/event-perks-not-always-included-at-purchase-ryNWupT3.md): As a - [Face Value VS Actual Price](https://support.gametime.co/en_us/face-value-vs-actual-price-SyAiJXlrh.md): The face value of tickets is the original price set by the team or event organizers when tickets first go on sale Due to market demand for a particular event - [XCover® Ticket Protection](https://support.gametime.co/en_us/xcover-ticket-protection-r1wI03yAl.md): Learn how XCover ticket protection works with Gametime. Learn what benefits apply and to file a claim. Get help ## Transfer Ticket Questions - [Ticketmaster Troubleshooting](https://support.gametime.co/en_us/ticketmaster-troubleshooting-B1r6rSi2c.md): Many venues require their tickets be transferred externally through Ticketmaster rather than through the Gametime app due to their rotating barcodes. Transf... - [Ticket Delivery Via Other Platforms Information](https://support.gametime.co/en_us/ticket-delivery-via-other-platforms-information-ByN2ZEV6q.md): As an additional security precaution, many venues and teams require that their tickets be delivered externally through another platform. If an event is marke... - [MLB Ticket Integration with Gametime](https://support.gametime.co/en_us/mlb-ticket-integration-B1ygyCz_A.md): To enhance the fan experience with MLB events the integration process has been streamlined for efficiency Account Identification Fans will be prompted to - [Apple/Google Wallet](https://support.gametime.co/en_us/apple-google-wallet-S1oC9HqT2.md): Back to Article List PERSONAL USERS ADMINISTRATION WORKSPACE K - [SeatGeek Troubleshooting](https://support.gametime.co/en_us/seatgeek-troubleshooting-S12MHXeNh.md): For security purposes some seller - [AXS Troubleshooting](https://support.gametime.co/en_us/axs-troubleshooting-B1YVqHh29.md): Some venues require that their tickets be transferred externally through the AXS app. You can identify if your tickets will be transferred through the AXS ap... - [Paciolan Troubleshooting](https://support.gametime.co/en_us/paciolan-troubleshooting-B1z1YMeN2.md): Paciolan is an external transfer system for college football These tickets can be transferred by either email or text - [MLB Ballpark Troubleshooting](https://support.gametime.co/en_us/mlb-troubleshooting-SJPfmE22c.md): Many MLB teams require that their tickets be transferred externally through the MLB Ballpark app. You can identify if your tickets will be transferred throug... - [Parking Passes](https://support.gametime.co/en_us/parking-passes-Skd9C34mo.md): Gametime offers the option to purchase a parking pass for select events Your parking pass will show as an individual order in your Gametime app and will be - [Physical Delivery Information](https://support.gametime.co/en_us/physical-delivery-information-H11WOv3hc.md): Some venues require a physical hard copy of the ticket for entry. If your event requires a physical ticket for entry, you will be asked to provide your deliv... - [MLB Team Account Links](https://support.gametime.co/en_us/mlb-team-account-links-HyYT0YHu0.md): With external ticket delivery ## Mobile App Support - [Ticket Delivery Timeframe](https://support.gametime.co/en_us/ticket-delivery-timeframe-BksQaxsnq.md): As a market place, we don't own our inventory. However, our sellers work incredibly hard to deliver your tickets as quickly as possible! You will receive a t... - [Sign-In Assistance](https://support.gametime.co/en_us/sign-in-assistance-ByhmED3c.md): To sign into your Gametime app, select "profile" at the bottom right corner of the app. Next, tap "Hello, log in" and enter your email address. You will rece... - [Viewing Tickets in the Gametime App](https://support.gametime.co/en_us/viewing-tickets-in-the-gametime-app-ry9A04D39.md): To view your tickets in the Gametime app, select "tickets" at the bottom of the app. Select the upcoming event that you would like to view tickets for. Selec... - [Error Saving Your Email Address](https://support.gametime.co/en_us/error-saving-your-email-address-rJx8kMsnc.md): If you are trying to save your email address in your Gametime account and are receiving the error "Oops an account with this email already exists", this mean... - [Sharing Tickets](https://support.gametime.co/en_us/sharing-tickets-H1MjNKr6c.md): Options for sharing your tickets varies depending on delivery method. Special delivery tickets will need to be shared externally via the platform they were d... ## Selling Questions - [How to Transfer Tickets I Sold on Gametime](https://support.gametime.co/en_us/how-to-transfer-tickets-i-sold-on-gametime-Sym1K9uiJl.md): If you - [Reselling Tickets Delivered via Other Platform](https://support.gametime.co/en_us/reselling-tickets-delivered-via-other-platform-Hk0xzo62q.md): Due to the special formatting of their barcodes, we are unable to support the resale of tickets that require an external delivery through our fan to fan resa... - [Ticket Resale Availability](https://support.gametime.co/en_us/ticket-resale-availability-ryqjJTT3c.md): Ticket resale availability and eligibility is dependent on the ticket's barcode type and delivery status. Timeframe on Availability If you purchas... - [Payout Options and When to Expect Payout](https://support.gametime.co/en_us/payout-options-and-when-to-expect-payout-HyVF3663q.md): Payout Options When you list your tickets for sale with Gametime, you have two options for your payout method. You can select to receive your payout in ... - [Odds of Successfully Reselling Tickets](https://support.gametime.co/en_us/odds-of-successfully-reselling-tickets-H1lwFiT2c.md): Gametime offers a fast and efficient option for reselling your tickets! While we're unable to guarantee your tickets will sell, our automatic pricing boosts ... - [Reselling Some Tickets from a Purchase](https://support.gametime.co/en_us/reselling-some-tickets-from-a-purchase-HJZ8ShTnc.md): If you have multiple tickets in a pack and would only like to list some of them, you can select which individual tickets you’d like to sell. For ticket... - [Listing on Other Platforms While also Listing with Gametime](https://support.gametime.co/en_us/listing-on-other-platforms-while-also-listing-with-gametime-HyQVL36h5.md): While you have the option to list your tickets for sale across multiple platforms, keep in mind that going this route could lead to double-selling your ticke... - [Retransferring Tickets](https://support.gametime.co/en_us/retransferring-tickets-HJ3Sj_mxx.md): Ticketmaster Steps Sign in to the Ticketmaster account where the tickets were accepted Go to My Account Upcoming Events to locate the tickets ## Other Questions - [Suspicious Emails](https://support.gametime.co/en_us/suspicious-emails-SkjrAVmfh.md): Please know that Gametime would never ask for payment verification via email If you get any emails claiming to be Gametime requesting credit card information - [Delete Account](https://support.gametime.co/en_us/delete-account-H1eB0gvQT.md): We hate to see you go But if you wish to delete your Gametime account this can now be done on our website Simply navigate to gametimeco on your web browse - [Ticket Issues](https://support.gametime.co/en_us/ticket-issues-HyU0gROTa.md): Scanning Issue PreEvent If the tickets you ordered scanned invalid or were not honored by the venue call us at 8883550132 or chat with us right away - [Problem with Your Tickets](https://support.gametime.co/en_us/problem-with-your-tickets-rklWxJK6T.md): Seat Upgrades On occasion Gametime has the opportunity to provide you with ticket upgrades to get you a little closer to the action The upgrade is on u - [Ticket Tracker](https://support.gametime.co/en_us/ticket-tracker-HJBDRjFCA.md): Ticket - [XCover® Ticket Protection](https://support.gametime.co/en_us/xcover-ticket-protection-r1wI03yAl.md): Learn how XCover ticket protection works with Gametime. Learn what benefits apply and to file a claim. Get help